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UsabilityHub is a valuable tool used by various departments within organizations to gather quick and reliable feedback on website design, …
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What is Lyssna?
Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences.Lyssna is…
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Pricing
Free
$0
Cloud
3 seats included
Basic
$89
Cloud
per month 3 seats included, maximum 10 seats
Pro
$199
Cloud
per month 3 seats included, maximum 15 seats
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.lyssna.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Lyssna (formerly UsabilityHub) Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Lyssna?
Lyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences.
Lyssna is a research platform, offering a broad range of testing features including:
Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.
First Click Testing - Measures how well users can navigate a design by asking them to click on specific elements.
Surveys - Used to collect user feedback and validate assumptions with target customers.
Navigation Testing - Helps to optimize user flows by asking users to complete specific tasks on a design and tracking their progress.
Prototype Testing with Figma - Displays how users navigate interactive Figma prototypes at every stage of the design process, to discover what to improve before shipping.
Card Sorting - Open and closed card sorting to discover how to organize and label content in a way that makes sense to the audience.
Preference Testing - Helps to understand what audience prefers by asking participants to choose from multiple options in response to specific question.
Participant Recruitment - When it comes to participant recruitment, Lyssna allows testing with one's own users with a customizable recruitment link or access a target audience via their extensive panel. With over 530,000 people across 100+ countries and with 35+ demographics, users can target by job function, industry or company size.
Interviews - Consolidates the entire interview process in a single tool; planning, sourcing, screening, scheduling, communication, incentives, repository, and transcription.
Tree testing - Used to assess and refine information architecture, and to understand how users expect to navigate and find the information they are looking for, and why.
Screeners - Ensures feedback is gathered from participants who meet a specific criteria, to achieve more targeted and relevant insights.
Lyssna aims to help users:
Save time and money
By identifying audience preferences early the user can save time by focusing on what will give the highest chance of success. Identify issues early in the design process to avoid costly design or development changes down the road.
Improve user engagement
With insights gained from Lyssna, the user can make informed decisions to create more engaging and user-friendly experiences.
Increase conversion rates
Optimize design and messaging based on user feedback to increase conversions and revenue.
Enhance team collaboration
With Lyssna, teams can share feedback and insights to improve communication and collaboration.
Lyssna's suite of tools provides actionable feedback that allows teams to iterate and improve their designs. The solution boasts flexible pricing plans and a pay-as-you-go model for accessing their user panel to provide cost-effective ways for teams of all sizes to gain valuable user insights.
Lyssna Features
- Supported: Open and closed card sorting
- Supported: Prototype testing with Figma
- Supported: Surveys and market research
- Supported: Five second testing
- Supported: Preference testing
- Supported: First click testing
- Supported: Participant panel - With over 530,000 people across 100+ countries and with 35+ demographics, users can target by job function, industry or company size.
- Supported: Interviews
- Supported: Tree testing
- Supported: Screeners
Lyssna Video
Introducing Interviews from Lyssna – a solution for recruiting, scheduling, conducting, and analyzing user interviews.
Interviews consolidates the entire interview process in a single tool, including planning, sourcing, screening, scheduling, communication, incentives, video storage, and transcription.
Lyssna Integrations
- Figma
- Zoom
- Google Calendar
- Microsoft Teams
- Microsoft Outlook
Lyssna Competitors
Lyssna Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Test in Arabic, Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Latvian, Lithuanian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
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(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
UsabilityHub is a valuable tool used by various departments within organizations to gather quick and reliable feedback on website design, copy, and features. Users can easily send screenshots to UsabilityHub for testing purposes, allowing them to assess whether a page is cluttered or if the copy is clear. By leveraging real users, the platform provides valuable insights that help validate designs and identify usability and clarity issues. This enables multiple individuals in the organization to incorporate user feedback into the design process effectively.
One of the key use cases of UsabilityHub is in the Marketing department, where it is utilized to test new designs of ads, pages, headlines, and more. Additionally, it offers a convenient way to test navigation on a page or throughout a series of pages without the need for live site testing or sufficient traffic. The product's versatility shines through as it facilitates testing ideas for different platforms such as desktop, mobile web, Android, iOS, and iPad at both wireframing and visual design levels. Moreover, UsabilityHub addresses the common problem of designs not receiving enough real-world validation before going live, ensuring that potential issues are identified and resolved prior to launch. By leveraging its extensive tester database, this tool enables organizations to gather responses cheaply and timely while maintaining a high level of accuracy and reliability in their testing process.
Users commonly recommend the following when using Usability Hub:
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Sign up for UserCrowd to learn from others and improve testing. Many users have found value in joining the UserCrowd community, as it allows them to gain insights from other testers and enhance their own testing skills.
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Test tasks on colleagues before launching to a full sample. Reviewers suggest conducting initial testing with colleagues or a smaller group to gather feedback and refine the test design before reaching a larger audience.
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Play around with Usability Hub's features to find the best test design. Users advise exploring the various options and functionalities offered by Usability Hub. By experimenting with different test designs, testers can tailor their approach to suit their specific needs and achieve more effective results.
In addition to these recommendations, users express a desire for more options for mobile devices and tablets, as well as easier-to-read data. They also emphasize keeping tests simple and avoiding niche audiences or complex questions.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
November 18, 2018
Great tool for specific applications
UsabilityHub was used by the Marketing department in my organization. We used it to test out new designs of ads, pages, headlines, etc. We also used it to test out navigation of a page/a series of pages. It was a great tool to use if we wanted to test something out but didn't have the time or necessary traffic to test out the item on a live site.
- Testing out design - ads/websites
- User preference for a certain design
- Ease of navigation of a certain page/series of pages
- Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
- Bring back the navigation test type
- Add additional test types
- Positive - It would give us responses significantly faster than testing out a concept on a live site
- Positive - It allowed us to reach a wider audience for our tests (beyond our website traffic)
- Positive - The quick turnaround time and quality of feedback encouraged other internal units to want to test more as they saw the return quickly.
Like UsabilityHub, VWO is a testing platform but it tests against a site's users, not a set pool of testers. There is more flexibility for testing with VWO as you could use a WYSIWIG/edit HTML/CSS to make changes to a live site vs. UsabilityHub where'd you have to upload image files.
UsabilityHub is great for testing out small parts of a page/site or ad campaign, but VWO is better suited for larger concept tests.
UsabilityHub is great for testing out small parts of a page/site or ad campaign, but VWO is better suited for larger concept tests.